At Art in Coaching we take the protection of our clients’ privacy and personal data very seriously. It is a fundamental part of our coaching practice and extends to the data we hold for all those we engage with. Art in Coaching is part of Elan Coaching ltd. For more information on Élan please visit www.elancoaching.co.uk .
The personal information we collect and hold is for the purposes of fulfilling the work we do together, so we can offer you the best service possible. This may be coaching, supervision, running a workshop, or sending you the Art in Coaching newsletter where you have asked to receive it.
You can, at any time, ask us to amend or delete the information we hold about you. You can also request a copy of all the personal data that Art in Coaching holds about you.
We never sell, distribute or lease your information to third parties.
By ‘personal data or ‘personal information’ in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with other information we may hold about you.
This policy covers our use of your personal data which we collect about you during any interactions you may have with us. It covers any data we collect through the website (www.artincoaching.co.uk), social media (Art in Coaching twitter account), one to one interactions and email.
- How we use your personal data
- Who we share your personal data with
- How long we keep your data
- How you can access the information we hold about you, and other rights you have
- What information we collect
- Where we store your personal information
- Third party websites linked to the Art in Coaching website
- Cookie use
- Contact details
As soon as you contact Art in Coaching, we make a record in your name and, as we work together and keep in contact, we add information to that record.
How do we use your personal data?
We use your data to enable us to:
Respond to the inquiries you make
To provide the services you are engaging with us for, for as long as that is for
To improve and enhance our services, and
If you agree for us to keep in touch, we may send you occasional emails to see how you are getting on and, if relevant, updates on Art in Coaching services that may be of interest to you
Send you the Art in Coaching Newsletter, if you have signed up for it, until you choose to unsubscribe
Who do we share your personal data with?
We do not sell, distribute or lease your data to third parties.
Coaching & Supervision:
All coaches are in supervision as part of their professional practice. Supervision is a private and confidential space within which a coach can discuss their practice. This may mean discussing the work they are doing with you. Your coach will explain this to you as part of your contracting for your coaching programme and you will be able to agree, or not agree, for your coach to share your coaching with their supervisor.
Supervisors are also supervised and may take the work they do with their supervisees to their supervision sessions. Your supervisor will explain this to you as part of your contracting for your supervision, and you will be able to agree or not agree for your supervisor to share your supervision with their supervisor.
When using our website some data is collected to aggregate statics on the use of the site which may be used to improve the website experience and on-line services. Please see our cookie use section for more information on this.
We may share your personal data with certain regulatory bodies, government and enforcement agencies if we are requested to do so or need to.
How long to we keep your data?
We keep your personal data for as long as we are working together, and for up to 36 months after that.
How can you access the information we hold about you, and what other rights do I have?
You can request a copy of your personal data that Art in Coaching holds and you can ask for your data to be rectified if it is incorrect. You can also ask for it to be erased at any time and you can ask not to be contacted anymore. To do any of these you can contact Art in Coaching by:
- Emailing email@example.com, or
- Calling Art in Coaching on 01747 830113, or
- Writing to the Data Controller, Art in Coaching, Elan Coaching Ltd, Old Mill, Bishopbrook House, Cathedral Avenue, Wells, BA5 1FD
We will action your request promptly.
What information do we collect?
When you contact us, we will create a file with the contact details you have provided and the inquiry you make. If we then work together this file will be added to with the data that is relevant to the work we do together. Depending on our work together, this can include:
- Notes on our coaching sessions and information you share with us as part of your coaching programme. Coaching notes are only kept by the coach you are working with
- Notes on your supervision sessions and information you share with us as part of your supervision. Supervision notes are only kept by the supervisor you are working with
- Notes on any meetings we have together to ensure we have an accurate record of outcomes and can send you relevant information
- Notes on any workshops you attend to help meet your ongoing requirements and to help us improve our services
- Notes on the communications we have together as relevant to the work we are doing or may do in the future
Some aggregate data is also collected on website use which is used only to manage the website and ensure we provided the best online experience for our clients and potential clients.
Where do we store your personal information?
Your personal information is stored either electronically in password protected systems that no unauthorised person can access or is stored as paper records in a locked cabinet where no unauthorised person can gain access. Where ever possible, records are maintained electronically.
Associates working with Art in Coaching sign an Élan Coaching ltd (incorporating Art in Coaching) associate agreement that sets out the required security they must follow when handling personal information.
Data is protected from unauthorised access and we are confident that no-one will be able to access your personal information unlawfully.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Please also note that email is never 100% secure way of communicating. By using it, you agree that when you send any information by email you do so at your own risk.
Third party websites linked to the Art in Coaching website
Cookies are small files that are put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications. They can be removed at any time by ‘clearing out cookies’ through your browser.
What are the cookies we use?
We use anonymous tracking software – Google Analytics, which is a service provided by Google and used by many websites. They gather anonymous data of how people are using the Art in Coaching website and then provide us with visitor statistics, details of page views etc. It’s like an online version of CCTV but one that automatically blurs your face so we can see what people have done, but not who. If you want to opt-out of being tracked by Google Analytics you can do this at http://tools.google.com/dlpage/gaoptout. We use the statistics when planning and designing our site.
We also store cookies through WordPress which is the Content Management System we used to build this website. The cookies are used to highlight problems with the site in terms of missing pages or errors. Again, all data is anonymous and we only ever look at this data if something has gone wrong with our site. To date, nothing has gone wrong, but it’s useful to know it’s there in case anything ever does.
We are a small business and we cannot offer a cookie-free version of our site due to the level of the resources to provide and maintain one.
- By email – firstname.lastname@example.org
- By phone – 44 (0) 1747 830113
- In writing to the Data Controller, Art in Coaching, Elan Coaching Ltd, Old Mill, Bishopbrook House, Cathedral Avenue, Wells, BA5 1FD